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The true quality of service delivered to customers can only be measured end-to-end including the set top box (STB). Portugal Telecom’s choice naturally fell to Witbe, the only player in the world to offer true Triple Play Quality of Experience (QoE) monitoring as well as satellite and TNT monitoring.

The supervision device consists of IPTV-Vod and SD and HD Satellite robots, deployed in large towns (Porto, Lisbon, Leiria, Coimbra, Faro, Madeira and the Azores) and connected after the STB in the same way as users. The robots continuously reproduce user behaviour, notably changing TV channels and buying and viewing VoD programmes.

In the laboratory, Portugal Telecom’s engineering teams use Witbe robots to test and check the new version of the SD and HD STB on a range of essential criteria: channel changing time, flux decoding, image quality, reboot time and robustness over time.

Witbe Corporate, a central multifunction portal installed in the operator’s supervision centre provides reports adapted to the needs of different teams: real-time supervision, benchmark and validation, and quality measured. These reports present real-time factual indicators of the true level of service delivered to customers via ADSL and satellite. These include:

the availability of standard and premium channels as well as VoD services offered by Portugal Telecom

Zapping time and time taken to navigate through interactive services (EPG, VoD)

The quality of image on different TV channels: WitbeVideoMOS based on the detection of visual artifacts such as pixellisation, image freeze and blur

Sound quality: WitbeAudioMOS calculated taking into account loudness, frequency bandwidth, saturation and silences.

In this way, the operator can control the end-to-end service delivered to different types of customers in different areas. In a highly competitive market, where quality is key, Portugal Telecom is in a better position to control churn and increase its ARPU.

With Portugal Telecom, Witbe has strengthened its position as leader in end-to-end monitoring of residential Multi-Play (internet-video-voice-mobile) services, including in the Mediaroom environment.

About Witbe

Multi-play usages such as watching TV, using VoD services, making phone calls or accessing the internet via landline or mobile networks have revolutionized the way operators work and their areas of responsibility.

To respond to the new challenge of tests and end-to-end service monitoring, since 2000, Witbe has been developing an innovative approach to measuring the actual quality delivered: Quality of Experience monitoring (QoE).

Witbe’s unique technology provides indicators of perceived quality measured by its robots, which continuously reproduce user behaviour. Witbe, thanks to its MOS algorithms qualifying real-time image and sound quality from the STB, has been regarded since 2004 as the reference for IPTV services monitoring.

Witbe works with the main operators throughout the whole world: Spain, France, Italy, Poland, Portugal, Switzerland, Netherlands, Austria, Greece, Morocco, the UK, Singapore, Korea and Taiwan amongst others.

www.witbe.net

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Witbe wins iptv awards 2010 for The best quality improvment solution in london IPTV World Forum London The 5th annual IPTV Awards took place on Tuesday 23rd march 2010 at the Royal Garden Hotel in London and Witbe QoE, global provider of test & monitoring solution for video network performance have received the Award for the Best Quality Improvement Solution.

Witbe Three Screen Video Robot Witbe Monitors Video Quality of Experience for 'Three Screen' Operators Mobile, PC, and TV

Microsoft Mediaroom" IPTV Operators use Witbe to Measure Subscriber Quality of Experience Witbe solutions are used by Tier 1 operators world-wide including many using Microsoft Mediaroom" in Europe, Asia, and the Middle East. The list includes Deutsche Telekom, SingTel, Portugal Telecom, Vodafone Portugal, T-Com Slovakia and Du.

Witbe QoE solutions chosen for singtels triple play service performance monitoring project. In its continuing commitment to ensure quality to its subscribers, Witbe has been selected by SingTel, Asias leading communications group, to deliver a Quality of Experience monitoring solution for its triple play mio services: IPTV, voice over IP, and fixed-line broadband.

WITBE ANNOUNCES A TURNOVER GROWTH OF OVER 20% At mid-year of its tenth year (July 2009 - June 2010), Witbe, French publisher of monitoring solutions, is on line with its objectives and announces a yearly growth of over 20 International activities represent over 25% of turnover.

The BBC monitors its service's quality of experience with Witbe BBC is using Witbe's quality of experience (QoE) technology to complement its existing quality of service measurements with end-user experience data, based on actual visual clues, for the BBC.co.uk web site.

Witbe launches his new triple play solution in IPTV WorldForum in London

From Quality of Experience to Quality of Service Witbe has now expanded its triple play solutions to include agents inside the Set Top Box

Portugal Telecom has chosen Witbe to monitor its IPTV, VoD, HDTV and Satellite services

Witbe was contracted by Portugal Telecom to set up a monitoring solution and carry out quality tests on its television and Vod via SSL services on the Microsoft © Mediaroom ® platform, as well as its satellite TV services.

In asia, Witbe measures a video quality of 3.1 / 5

Image quality and channel change time and are central to TV service suppliers in today’s competitive market.

Witbe present at IPTV Worldforum Asia, shows Innovative Technology for HDTV services monitoring

Witbe continues an international deployment of its full HD monitoring solution worldwide.

All the French operators have chosen Witbe

From Alice to Orange to SFR, all the French operators have chosen Witbe to monitor their triple-play services

Witbe measures a worldwide channel change time below 1.9 seconds

Channel change time and image quality are central to TV service suppliers in today’s competitive market.

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